Shipping Policy

At CloudGivers, we are dedicated to ensuring that your shopping experience is seamless, from browsing to receiving your order. Below is an overview of our shipping policies, including methods, costs, and responsibilities regarding customs duties.

Shipping Methods

We offer two shipping options tailored to meet your needs:

1. Standard Shipping

  • Delivery Time: 7–15 business days
  • Features: Economical option suitable for non-urgent orders.
  • Cost: Free for eligible orders or based on weight and destination.

2. Express Shipping

  • Delivery Time: 5–7 business days
  • Features: Faster delivery with real-time tracking.
  • Cost: Additional charges apply.
  • Need it quicker? WhatsApp us at +966 55 234 7018, and we’ll help expedite your order.

You can select your preferred shipping method during checkout to ensure your order meets your requirements.

Processing and Delivery Times

  • Order Processing: All orders are processed within 1–3 business days to verify details, prepare items for shipment, and ensure package quality.
  • Delivery: Once shipped, orders typically arrive within 7–15 business days for standard shipping or 5–7 business days for express shipping.
  • International Orders: Shipping times may vary based on destination and customs processing.

Please note that during peak seasons or promotional periods, processing times may take longer.

Shipping Costs

Shipping costs are calculated based on the weight of the items, the destination, and the shipping method chosen.

  • Free Shipping: Available for orders meeting a minimum purchase threshold. Details are provided during checkout.
  • Tracking Information: Once shipped, tracking details will be emailed to you, allowing you to monitor your package’s journey in real time.

Customs Duties & Taxes

While CloudGivers provides free delivery on all orders, please note:

  • Customs duties, taxes, and import fees are not included in your order total.
  • These charges are determined by your country’s customs authority and are the responsibility of the customer.
  • Contact your local customs office for an estimate of potential charges before placing an order.

Additional Information

Customer Support: For questions about shipping or delivery, contact us at contact@cloudgivers.com. Our team is here to assist you with any concerns.

Undeliverable Packages: If your package is returned to us due to delivery issues, we will contact you to arrange redelivery or issue a refund, depending on your preference.